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Full FAQ

Everything you need to know about pricing, delivery, revisions, usage rights, and how PixiGram custom songs and cinematic music videos work.

For full policy details, see our Terms of Service, Refund Policy, Delivery & Revisions, and Privacy Policy.

Pricing & Products

PixiGram Studio specializes in emotional, story-driven custom songs and cinematic music video gifts. We turn your real story — names, memories, and occasion — into:

  • Custom Songs: Original lyrics and vocals crafted around your story.
  • Music Videos: A custom song plus a cinematic video built to match the lyrics, mood, and your photos.

Popular occasions include birthdays, anniversaries, weddings, kids, memorials, pets, and “just because” surprises.

A Custom Song is an audio-first keepsake delivered in the file formats included with your package, along with a lyric keepsake. A Music Video includes that song plus a cinematic video edit designed around your story, visuals, and selected style.

Custom Song packages are designed around different lengths and levels of polish:

  • Spark – about 1 minute
  • Signature – about 2 minutes
  • Spotlight – about 3 minutes

Each tier includes one minor revision and a lyric keepsake, with file formats and extras depending on the package selected.

Custom Music Video packages are built around video length, included photos, and premium visual features:

  • A Sweet Gesture – about 1 minute
  • A Special Moment – about 2 minutes
  • A Story to Remember – about 3 minutes

Each video package includes a custom song, one minor revision, and a lyric keepsake matched to the tier.

All PixiGram orders are placed directly through our website so we can guide you step-by-step and make sure every detail of your story is captured correctly.

This ensures a smoother experience, better customization, and a final result that feels truly personal.

Creative Process & Personalization

Every PixiGram project is built from your answers — not a generic template. We weave in:

  • Names, nicknames, and how you’re connected
  • Specific memories, dates, locations, and inside jokes
  • The vibe you want: romantic, fun, emotional, playful, soft, or cinematic

The goal is for the final piece to feel like it could only belong to you and your recipient.

Your project is always guided by a real human who reads your story, chooses a fitting vibe, and shapes the final result so it feels intentional and emotional.

Final lyrics, pacing, structure, and overall direction are reviewed and refined by a human before delivery, so your PixiGram still feels handcrafted, personal, and heart-led.

Delivery & Core Policies

Standard delivery is typically:

  • Custom Songs: about 3–5 days
  • Music Videos: about 5–7 days, depending on length and complexity

Timelines may vary during busy seasons, but we always aim to stay realistic and clear. If your deadline is firm, mention it in your order form and/or through Contact & Support.

Yes — rush delivery is available on many tiers for an additional fee when offered. Availability depends on our current workload and the complexity of your request.

Rush timelines when available:

  • Custom Songs: Rush 24-hour / Super Rush 12-hour
  • Music Videos: Rush 48-hour / Super Rush 24-hour

If your event is within the next 72 hours:

  • Select a rush option at checkout if available for that tier
  • Mention your exact event date in your form notes
  • Optionally mark your message as time-sensitive on the Contact & Support page

We’ll always be honest if a timeline is not realistic.

Because each PixiGram project is made-to-order and personalized, we generally cannot offer refunds once production has begun.

If you need to cancel before we start working on your project, reach out as soon as possible. In some cases, we may be able to cancel and refund if no creative work has been done yet.

Full details are outlined in our Refund Policy, Delivery & Revisions, and Terms of Service.

Revisions & Changes

Every order includes one round of minor revisions to help polish the final result. Minor revisions typically include:

  • Fixing a spelling error in a name, date, or small lyric line
  • Adjusting one or two lyric phrases for clarity or tone
  • Small timing tweaks in the video
  • Correcting obvious technical issues such as a missing file or delivery glitch

Requests should usually be submitted within a short window after delivery so your project can stay on track.

Major changes are not included in the free revision and may require an additional fee because they involve reworking large parts of the project. Examples:

  • Completely changing the storyline, concept, or tone after the first version is delivered
  • Requesting a different genre or mood after production
  • Replacing most of the photos or re-ordering nearly the entire video
  • Requesting a significantly different length or direction after delivery

We’ll always be transparent about whether a request is minor or major before moving forward.

Media, Visual Style & Usage Rights

PixiGram offers a set of signature video styles designed for different vibes and occasions. Depending on your story, we may use:

  • PixaMagic 3D™ – playful and whimsical for kids or joyful stories
  • DreamClay Motion™ – soft, clay-like visuals with cozy warmth
  • Cinematic RealMotion 3D™ – more elegant and romantic for weddings and anniversaries
  • LumiTale Painted Motion™ – painterly visuals for dreamy romance and heartfelt tributes

Your photos act as inspiration and reference so the final video feels beautiful, tasteful, and premium.

Depending on your package, you’ll typically receive:

  • Custom Songs: audio in MP3, and sometimes WAV depending on tier
  • Music Videos: video in MP4, with HD or 4K depending on the package
  • Lyric Keepsake: PDF in the version included with your tier

You’ll receive a secure private download link directly in your email once your project is complete.

This makes it easy to access, save, and share your PixiGram gift across your devices.

Yes. You may use your PixiGram project for personal, non-commercial purposes. You’re welcome to:

  • Post it on Instagram, TikTok, YouTube, Facebook, and similar platforms
  • Play it at your party, wedding, memorial, or event
  • Share it with friends and family through messages or email

Tagging PixiGram Studio when you share is always appreciated, but never required.

By default, your license is for personal, non-commercial use only. That means the project is perfect for personal celebrations, but not automatically cleared for paid ads, brand campaigns, or commercial promotions.

If you want to use a PixiGram creation for your business, brand, or marketing, please contact us to discuss a custom commercial-use license.

More details can be found in our Terms of Service.

No. We do not create talking-head or hyper-real facial animation. Instead, your photos are used as inspiration for character feel, style, colors, and mood.

This helps keep the final result intentional, premium, and artistic.

Standard video delivery is typically widescreen. A vertical format can be added on certain packages where offered. If you know you’ll want this, mention it in the order form or select the add-on where available.

Legal, Privacy & Security

Yes. PixiGram Studio uses trusted and secure payment processors such as Stripe and PayPal to handle all transactions.

Your payment details are encrypted, processed securely, and never stored on our servers.

This ensures your information stays protected every step of the way.

No. We use your information only to:

  • Process and deliver your order
  • Communicate about your project, revisions, and support concerns
  • Improve our services in anonymous or aggregated ways

We do not sell your personal data. Full details live in our Privacy Policy.

Contact & Support

The fastest way is through our Contact & Support page. There you can:

  • Choose whether your message is about a new order or an existing one
  • Include your PixiGram order ID (if available)
  • Mark your message as time-sensitive if your event is within 72 hours

You can also email us directly at hello@pixigramstudio.com. We typically respond within 24 hours, often sooner.

Ready to Start Your PixiGram?

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