Everything you need to know about pricing, delivery, revisions, usage rights, and how PixiGram custom songs and cinematic music videos work.
For full policy details, see our Terms of Service, Refund Policy, Delivery & Revisions, and Privacy Policy.
PixiGram Studio specializes in emotional, story-driven custom songs and cinematic music video gifts. We turn your real story — names, memories, and occasion — into:
Popular occasions include birthdays, anniversaries, weddings, kids, memorials, pets, and “just because” surprises.
A Custom Song is an audio-first keepsake delivered in the file formats included with your package, along with a lyric keepsake. A Music Video includes that song plus a cinematic video edit designed around your story, visuals, and selected style.
Custom Song packages are designed around different lengths and levels of polish:
Each tier includes one minor revision and a lyric keepsake, with file formats and extras depending on the package selected.
Custom Music Video packages are built around video length, included photos, and premium visual features:
Each video package includes a custom song, one minor revision, and a lyric keepsake matched to the tier.
All PixiGram orders are placed directly through our website so we can guide you step-by-step and make sure every detail of your story is captured correctly.
This ensures a smoother experience, better customization, and a final result that feels truly personal.
Every PixiGram project is built from your answers — not a generic template. We weave in:
The goal is for the final piece to feel like it could only belong to you and your recipient.
Your project is always guided by a real human who reads your story, chooses a fitting vibe, and shapes the final result so it feels intentional and emotional.
Final lyrics, pacing, structure, and overall direction are reviewed and refined by a human before delivery, so your PixiGram still feels handcrafted, personal, and heart-led.
Standard delivery is typically:
Timelines may vary during busy seasons, but we always aim to stay realistic and clear. If your deadline is firm, mention it in your order form and/or through Contact & Support.
Yes — rush delivery is available on many tiers for an additional fee when offered. Availability depends on our current workload and the complexity of your request.
Rush timelines when available:
If your event is within the next 72 hours:
We’ll always be honest if a timeline is not realistic.
Because each PixiGram project is made-to-order and personalized, we generally cannot offer refunds once production has begun.
If you need to cancel before we start working on your project, reach out as soon as possible. In some cases, we may be able to cancel and refund if no creative work has been done yet.
Full details are outlined in our Refund Policy, Delivery & Revisions, and Terms of Service.
Every order includes one round of minor revisions to help polish the final result. Minor revisions typically include:
Requests should usually be submitted within a short window after delivery so your project can stay on track.
Major changes are not included in the free revision and may require an additional fee because they involve reworking large parts of the project. Examples:
We’ll always be transparent about whether a request is minor or major before moving forward.
PixiGram offers a set of signature video styles designed for different vibes and occasions. Depending on your story, we may use:
Your photos act as inspiration and reference so the final video feels beautiful, tasteful, and premium.
Depending on your package, you’ll typically receive:
You’ll receive a secure private download link directly in your email once your project is complete.
This makes it easy to access, save, and share your PixiGram gift across your devices.
Yes. You may use your PixiGram project for personal, non-commercial purposes. You’re welcome to:
Tagging PixiGram Studio when you share is always appreciated, but never required.
By default, your license is for personal, non-commercial use only. That means the project is perfect for personal celebrations, but not automatically cleared for paid ads, brand campaigns, or commercial promotions.
If you want to use a PixiGram creation for your business, brand, or marketing, please contact us to discuss a custom commercial-use license.
More details can be found in our Terms of Service.
No. We do not create talking-head or hyper-real facial animation. Instead, your photos are used as inspiration for character feel, style, colors, and mood.
This helps keep the final result intentional, premium, and artistic.
Standard video delivery is typically widescreen. A vertical format can be added on certain packages where offered. If you know you’ll want this, mention it in the order form or select the add-on where available.
Yes. PixiGram Studio uses trusted and secure payment processors such as Stripe and PayPal to handle all transactions.
Your payment details are encrypted, processed securely, and never stored on our servers.
This ensures your information stays protected every step of the way.
No. We use your information only to:
We do not sell your personal data. Full details live in our Privacy Policy.
The fastest way is through our Contact & Support page. There you can:
You can also email us directly at hello@pixigramstudio.com. We typically respond within 24 hours, often sooner.
Choose the product that fits your moment best, and we’ll handle the rest.
Takes just a few minutes to get started.
