Contact & Support

Have a question about a custom song or music video? Need to update an existing order? Send us a message and we’ll reply by email.

We normally respond within 24 hours, often sooner.

💬 Send Us a Message

This form is for both pre-order questions and existing order support.

What is this about?

Your name

Email address We’ll reply to this email about your question or order.

Order ID (optional) If you already ordered, include your PixiGram or Etsy order number so we can find it fast.

How can we help? Feel free to paste your question, details, or anything that helps us understand your story.

This is time-sensitive (e.g., event is within the next 72 hours). We’ll do our best to prioritize urgent messages.

🖂 Send Message

The more context you share, the easier it is for us to help quickly.

🎵
For new orders:
Tell us if you’re leaning toward a custom song or a music video, your timeline, and the occasion (birthday, anniversary, wedding, memorial, etc.).
📦
For existing orders:
Include your order ID, the email you used at checkout, and what you’d like to change or ask about.
🕒
Response time:
We typically reply within 24 hours. During busy seasons, it may take a bit longer, but we always answer.
📧
Prefer email instead?
You can also reach us at:
hello@pixigramstudio.com

🚨 For urgent event dates, choose the “This is time-sensitive” checkbox and include your event date in the message box.