1 Who We Are
PixiGram Studio LLC (“PixiGram”, “we”, “us”, or “our”) creates custom songs and cinematic music video gifts using your stories, names, and photos. This Privacy Policy applies to:
- pixigramstudio.com and related webpages,
- Our order forms and contact forms,
- Any email or direct communication between you and PixiGram Studio.
By using our website or placing an order, you agree to the practices described in this policy, alongside our Terms of Service.
2 Information We Collect
We collect information in a few different ways, depending on how you interact with PixiGram Studio.
2.1 Information you provide directly
When you place an order, contact us, or fill out a form, you may provide:
- Full name and contact details (email address, and optionally social handles),
- Order details (occasion, relationship, tone, preferences),
- Names and details of recipients (for lyrics, voiceover, or visuals),
- Story information you voluntarily share (memories, fun facts, quotes, etc.),
- Photos and other media you upload for use in your project.
2.2 Payment information
When you pay through our website or a marketplace:
- We do not store your full credit card number on our own servers.
- Payments are processed by third-party providers (such as Stripe, PayPal, or Etsy), who handle your card data according to their own security and privacy policies.
2.3 Automatically collected information
When you browse pixigramstudio.com, we may automatically receive:
- Basic device and browser information,
- Approximate location (based on IP, not precise GPS),
- Pages visited, links clicked, and time spent on certain sections,
- Referring URLs and traffic sources.
This type of information is generally aggregated and used to understand how people use the site, not to personally identify you.
3 How We Use Your Information
We use the information we collect to:
- Create and deliver your custom song or music video gift,
- Contact you about your order, clarifications, or revisions,
- Send download links and delivery confirmations,
- Respond to questions you send through our contact form or email,
- Improve our website, offerings, and customer experience,
- Maintain basic business and accounting records, where necessary.
We may also send occasional updates or announcements if you explicitly opt in to receive them. You can opt out of non-essential emails at any time by using the unsubscribe link or contacting us.
4 Legal Bases for Processing (Where Applicable)
Depending on your location, our use of your information may be based on:
- Contract: We need your information to create and deliver the product you ordered.
- Consent: You choose to share story details, photos, and marketing preferences with us.
- Legitimate interests: We analyze how our site is used so we can improve it and prevent abuse.
- Legal obligations: We may keep some records to comply with tax, accounting, or other legal requirements.
5 Cookies & Analytics
Like most websites, pixigramstudio.com may use cookies and similar technologies to help the site function and to understand how visitors interact with it.
- Essential cookies: Help the site load correctly, keep forms secure, and remember basic preferences.
- Performance or analytics cookies: Help us understand which pages are popular and how people move through the site.
You can usually control cookies through your browser settings. Turning some cookies off may affect how certain features work.
6 How We Share Your Information
We do not sell your personal information. We may share it only in these limited situations:
- Service providers: We use trusted third parties to help us operate PixiGram Studio (for example, payment processors, email delivery services, cloud storage).
- Platform partners: If you purchase through Etsy or another marketplace, your data is also subject to their policies and systems.
- Legal requirements: If required by law, court order, or to respond to a valid legal request, we may need to share certain information.
- Business necessity: If PixiGram Studio is involved in a merger, acquisition, or similar business transfer, your information may be part of that process, with appropriate protections.
7 How Long We Keep Your Information
We keep personal information only as long as necessary to:
- Complete and deliver your custom project,
- Provide revisions or support related to your order,
- Maintain basic business and accounting records,
- Comply with legal or regulatory obligations.
Project files (audio, video, and related assets) are typically kept for at least 30 days after delivery, but long-term storage is not guaranteed. We recommend downloading and backing up your files as soon as you receive them.
8 How We Protect Your Information
We take reasonable steps to protect your information, including:
- Using reputable hosting and payment providers,
- Limiting access to order details to people who need it to work on your project,
- Using secure connections (HTTPS) on pixigramstudio.com where possible.
No online system can be guaranteed 100% secure, but we are committed to treating your stories, names, and photos with care and respect.
9 Children’s Privacy
Many PixiGram gifts are for kids (birthday songs, cartoon-style videos, etc.), but our website and order process are intended for use by adults (such as parents, relatives, or guardians).
We do not knowingly collect personal information directly from children under 13 without the involvement and consent of a parent or legal guardian. If you believe a child has provided us information without such consent, please contact us at hello@pixigramstudio.com, and we will take appropriate steps.
10 Your Rights & Choices
Depending on your location, you may have rights over your personal information, such as:
- Requesting access to the personal information we hold about you,
- Asking us to correct inaccurate or incomplete information,
- Requesting deletion of certain information (subject to legal or contractual limits),
- Objecting to or restricting certain types of processing,
- Withdrawing consent to marketing communications.
To exercise any of these rights, please contact us using the details at the bottom of this page. We may need to verify your identity before fulfilling your request.
11 International Visitors
PixiGram Studio may be based in one country while you are located in another. By using our website or placing an order, you understand that your information may be transferred to and processed in a country that may have different data protection laws than your own.
We will take appropriate steps to protect your information in line with this Privacy Policy.
12 Third-Party Links & Platforms
Our website may link to other websites or platforms (such as YouTube, Etsy, Facebook, Instagram). Those sites have their own privacy policies and practices, which may be different from ours.
We encourage you to review the privacy policies of any third-party services you use in connection with PixiGram Studio.
13 Changes to This Privacy Policy
We may update this Privacy Policy from time to time as PixiGram Studio grows, adds new features, or responds to legal changes. When we update it, we’ll change the “Last updated” date at the top of the page.
If changes are significant, we may also provide an additional notice on our website. Your continued use of our services after any changes means you accept the updated policy.
14 Contact Us About Privacy
This Privacy Policy is provided by PixiGram Studio LLC.
If you have questions about this Privacy Policy, how we handle your information, or if you’d like to exercise your privacy rights, you can reach us at:
📧 Email:
hello@pixigramstudio.com
We’re happy to clarify anything that feels confusing and want you to feel comfortable sharing
your story with us. 💜
