Policies & Full FAQ

What exactly does PixiGram Studio create?

PixiGram Studio specializes in emotional, story-driven custom songs and cinematic music video gifts. We turn your real story — names, memories, and occasion — into:

• Custom Songs: Original lyrics and vocals crafted around your story (audio-only).
• Song + Music Videos: A custom song plus a cinematic, animated video built to match the lyrics, mood, and your photos.

Popular occasions include birthdays, anniversaries, weddings, kids, memorials, pets, and “just because” surprises.

What is the difference between a Custom Song and a Music Video?

A Custom Song is an audio-only track (delivered as MP3/WAV) with lyrics written from your story and carefully mixed and mastered for a polished final sound. A Music Video includes that song plus a cinematic visuals package (HD MP4) that brings your story to life with animated scenes and your photos.

What are your pricing tiers for Custom Songs?

Custom Song tiers are based on length and complexity:

• Spark Song – $49 (about 1 minute)
• Signature Song – $79 (about 2 minutes – most popular)
• Spotlight Song – $109 (about 2.5–3 minutes)

All tiers include original lyrics, professional production, and one round of minor revisions.

What are your pricing tiers for Music Videos?

Custom Music Video tiers (which include a custom song) are:

• A Sweet Gesture – $99 (about 40–55 seconds)
• A Special Moment – $199 (about 60–90 seconds – best value)
• Story to Remember – $299 (about 90–120 seconds)

Each video is edited to your story, using your photos and a cinematic style that matches the song’s emotion.

Can I order through Etsy instead of your website?

Yes. Many of the same packages are available in our PixiGram Studio Etsy shop. The creative process and policies are similar, but Etsy purchases also follow Etsy’s own platform rules and systems.

How personalized are the songs and videos?

Every PixiGram project is built from your answers — not a generic template. We weave in:

• Names, nicknames, and how you’re connected.
• Specific memories, dates, locations, and inside jokes.
• The vibe you want: romantic, fun, emotional, playful, soft, or cinematic.

The goal is for the song and video to feel like it could only belong to you and your recipient.

Who creates the music? Do you use AI?

Your project is always guided by a real human who reads your story, chooses a fitting vibe, and shapes the final result so it feels intentional and emotional.

Behind the scenes, we may use professional music tools (including AI-assisted composition) to explore melodies, instrument choices, and textures more efficiently — especially for matching a mood or genre you’ve requested.

Final lyrics, pacing, and structure are always reviewed and refined by a human before delivery, so your PixiGram still feels handcrafted, personal, and heart-led (never random or generic).

How long does delivery take?

Standard delivery is typically:

• Custom Songs: about 3–5 days.
• Song + Music Videos: about 3–7 days, depending on length and complexity.

Timelines may vary during busy seasons, but we always aim to hit your event date. If your deadline is firm, mention it in the order form and/or contact form.

Do you offer rush or last-minute delivery?

Yes — rush delivery is available on many tiers for an additional fee, when offered. Availability depends on our current workload and the complexity of your request.

Rush timelines (when available):

• Custom Songs: Rush 24-hour / Super Rush 12-hour
• Song + Music Videos: Rush 48-hour / Super Rush 24-hour

If your event is within the next 72 hours:

• Select a rush option at checkout (if available for that tier).
• Mention your exact event date in your form notes.
• Optionally mark your message as “time-sensitive” on the Contact & Support page.

We’ll always be honest if a timeline is not realistic.

What is your refund and cancellation policy?

Because each PixiGram project is made-to-order and personalized, we generally cannot offer refunds once production has begun.

If you need to cancel before we start working on your project, reach out as soon as possible. In some cases, we may be able to cancel and issue a refund if no creative work has been done yet.

Full details are outlined in our Refund & Revision Policy and Terms of Service.

What is included in the “One Free Revision”?

Every order includes one round of minor revisions to help polish the final result. Minor revisions typically include:

• Fixing a spelling error in a name, date, or small lyric line.
• Adjusting one or two lyric phrases for clarity or tone.
• Small timing tweaks in the video (e.g., swapping a couple of photos, adjusting a single scene).
• Correcting obvious technical issues (audio glitch, missing frame, export problem).

Requests must usually be submitted within a short window (e.g., 48 hours) after delivery so we can keep your project on track.

What counts as a “major change” and may require an extra fee?

Major changes are not included in the free revision and may require an additional fee because they involve re-writing or re-editing large portions of the project. Examples:

• Completely changing the storyline, concept, or tone after we deliver the first version.
• Requesting a different genre or mood (e.g., changing from upbeat pop to slow piano ballad).
• Replacing most of the photos or re-ordering nearly the entire video.
• Requesting a different vocal style, singer type, or significantly different length after delivery.

We’ll always be transparent about whether a request is “minor” or “major” and will provide a quote before proceeding with any paid changes.

What visual styles do you use in PixiGram videos?

PixiGram offers a set of Signature Video Styles designed for different vibes and occasions. Depending on your story, we may use:

• PixaMagic 3D™ – Pixar-inspired, playful, and perfect for kids or whimsical stories.
• DreamClay Motion™ – Soft, clay-like animation with cozy, magical warmth.
• Cinematic RealMotion 3D™ – More realistic and romantic visuals ideal for weddings & anniversaries.
• LumiTale Painted Motion™ – Painterly, 2.8D-style animated illustration for dreamy romance and heartfelt tributes.

Your photos act as inspiration and reference — not as literal animated faces — so the final video looks beautiful, tasteful, and premium (never uncanny).

What file formats will I receive?

Depending on your package, you’ll typically receive:

• Custom Songs: Audio file in MP3 (and sometimes WAV) format.
• Song + Music Videos: Video file in HD MP4 (usually 1080p, 16:9).

If you need a specific format for editing or playback, mention it in your order notes and we’ll let you know what’s possible.

How do I download my files? Will the link expire?

You’ll receive a secure download link by email (and/or Etsy message). Files are usually delivered via trusted cloud storage.

Some links may have time limits or access limits for security. If a link expires, just contact us with your order ID and we’ll re-send access whenever possible.

Can I share my PixiGram song or video on social media?

Yes! You have the right to use your PixiGram project for personal, non-commercial purposes. You’re welcome to:
– Post it on Instagram, TikTok, YouTube, Facebook, etc.
– Play it at your party, wedding, or event.
– Share it with friends and family via messages or email.

Tagging PixiGram Studio when you share is always appreciated but never required.

Can I use my PixiGram song or video for my business or brand?

By default, your license is for personal, non-commercial use only. That means the project is perfect for personal celebrations, but not automatically cleared for paid ads, brand campaigns, or commercial promotions.

If you want to use a PixiGram creation for your business, brand, or marketing, please contact us to discuss a custom commercial-use license.

More details can be found in our Terms of Service.

Do you animate faces directly from photos?

No. We don’t do “talking head” or hyper-realistic facial animation. Instead, we use your photos as inspiration for character style, colors, and mood.

This keeps everything looking intentional, premium, and artistic, and avoids any uncanny or distorted results — especially important in our PixaMagic 3D™, DreamClay Motion™, and other Signature Styles.

Can I get a vertical (9:16) version for TikTok/Reels?

We deliver videos in standard HD 1080p (16:9). A vertical version (9:16) optimized for TikTok, Reels, or Stories can be added as an optional upgrade on certain packages.

If you know you’ll want this, mention it in the order form or choose the add-on (where available).

Is my payment information safe?

Yes. PixiGram Studio uses trusted third-party processors (such as Stripe, PayPal, or Etsy Payments) to handle your transactions. We do not store your full credit card details on our own servers.

For more information about how we handle data, please see our Privacy Policy.

Will you share or sell my personal information?

No. We use your information only to:

• Process and deliver your order.
• Communicate about your project, revisions, and support concerns.
• Improve our services in anonymous or aggregated ways.

We do not sell your personal data. Full details live in our Privacy Policy.

What is the best way to reach you if I still have questions?

The fastest way is through our Contact & Support page. There you can:

• Choose whether your message is about a new order or an existing one.
• Include your PixiGram or Etsy order ID.
• Mark your message as time-sensitive if your event is within 72 hours.

You can also email us directly at hello@pixigramstudio.com. We typically respond within 24 hours, often sooner.